Delivery, Returns & Cancellations

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the Standard Delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

We use Royal Mail First Class post for all Standard Delivery shipments. Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. If you are ordering a Large Flat map we will use a Courier for delivery, they will require a signature on delivery.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

International orders will be shipped by air-mail. Please contact us for faster shipping options.

The Map Centre will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and The Map Centre shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
The Map Centre shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns & Refunds
If you wish to cancel your order, you have 14 fourteen days from the date of receipt of the item to inform us. You will then have 14 days from this date to return the goods to us. If there is a problem please contact as soon as possible within this time. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please note if you order a Bespoke product from us this is non returnable

Please post returns to the following address:
 

The Map Centre
40 Nover Wood Drive
Fownhope
Hereford
HR1 4PN
United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the The Map Centre website, or by phoning us on 01432 266322.